Refund Policy
Our commitment to customer satisfaction and transparent refund terms.
Currently, all Atbash Cipher Tool services are provided free of charge.Our educational cryptography tools, multi-language cipher converters, and educational content are available at no cost to all users. This refund policy applies to any future premium services or features we may offer.
Refund Policy Details
✅ Always Free:
- All Atbash cipher encoding and decoding tools
- Multi-language cipher support (Hebrew, English, German, French, etc.)
- Educational content and historical information
- Alphabet mapping and examples
- Browser-based text processing
- Unlimited usage and conversions
No payment required: Since our core services are free, there are currently no charges to refund. You can use all our tools without providing any payment information.
Should we introduce premium features in the future, the following refund policy will apply:
💎 Potential Premium Features:
- Advanced cipher algorithms and historical variants
- Bulk text processing and file uploads
- API access for developers
- Priority customer support
- Advanced educational materials and courses
- Custom cipher implementations
🔄 30-Day Money-Back Guarantee:
- Full refund within 30 days of purchase
- No questions asked policy
- Refunds processed within 5-7 business days
- Original payment method will be credited
✅ Eligible for Full Refund:
- Request made within 30 days of purchase
- Technical issues preventing service use
- Service not as described
- Dissatisfaction with premium features
- Accidental or duplicate purchases
- Billing errors or unauthorized charges
⚠️ Partial Refund Scenarios:
- Requests made between 30-60 days (pro-rated)
- Extensive usage followed by refund request
- Service cancellation mid-cycle
❌ Not Eligible for Refund:
- Requests made after 60 days
- Violation of terms of service
- Abuse or misuse of premium features
- Change of mind after extensive usage
- Technical issues caused by user's system
Step-by-Step Process:
- Contact our support team via email: billing@atbashcipher.com
- Provide your order number or transaction ID
- Explain the reason for your refund request
- Our team will review your request within 2 business days
- If approved, refund will be processed within 5-7 business days
- You'll receive confirmation via email once completed
Required Information:
- Full name associated with the account
- Email address used for purchase
- Order number or transaction ID
- Date of purchase
- Reason for refund request
- Original payment method details (last 4 digits)
💳 Credit/Debit Cards:
- • Visa, Mastercard, American Express
- • Refund time: 5-7 business days
- • Processed through original card
🌐 Digital Payments:
- • PayPal, Stripe, Creem.io
- • Refund time: 3-5 business days
- • Credited to original account
Processing Note: Refund processing times may vary depending on your bank or payment provider. We initiate all refunds promptly once approved.
🔧 Technical Issues:
If technical problems prevent you from using premium services:
- We'll first attempt to resolve the issue
- If resolution isn't possible, full refund will be provided
- No time limit restrictions for technical issue refunds
🚫 Service Discontinuation:
If we discontinue a premium service:
- 90 days advance notice will be provided
- Pro-rated refund for unused service period
- Alternative solutions offered when possible
💰 Billing Errors:
For incorrect charges or billing mistakes:
- Immediate investigation and correction
- Full refund for overcharges
- Additional credit for inconvenience (case-by-case)
We are committed to providing excellent educational cryptography services. Our satisfaction guarantee includes:
- Quality Assurance: All premium features thoroughly tested before release
- Responsive Support: Dedicated customer service for premium users
- Continuous Improvement: Regular updates and feature enhancements
- Fair Treatment: Each refund request evaluated individually and fairly
- Educational Focus: Maintaining our commitment to educational value
For all refund-related inquiries and requests:
Please include "REFUND REQUEST" in your email subject line for faster processing.
This refund policy complies with applicable consumer protection laws and regulations:
- International consumer protection standards
- Payment processor requirements (Stripe, PayPal, etc.)
- Regional consumer rights legislation
- E-commerce platform policies
Your statutory rights as a consumer are not affected by this policy.